 |
If you are in the customer service industry, then you’ve had to handle an irate or down-right rude customer or two in your time. These encounters can be draining, frustrating, and annoying experiences for both parties — the customer and you. Getting through the conversation, or monologue, can be a challenge all of its own.
But you have an opportunity at this point to make a difference for someone. Besides salvaging a customer and preventing a potential outbreak of negativity, it can be a wonderful feeling when you can help someone fix a problem or even simply make the experience positive despite the customer’s bad attitude. So here are some tips to get you through a conversation with an angry or rude customer. And while most customers only get livid behind the safety of a phone call, the following pointers can also help with face-to-face encounters. |
Archive for the ‘General Knowledge’ Category
7 Correct Ways to Deal with Rude Customers (and 1 awful method)
Wednesday, January 4th, 20127 Web Design Faux Pas to Avoid
Tuesday, January 3rd, 2012 |
Designing a website requires attention to detail and the knowledge of a few dos and don’ts. While there are many techniques to ensure a well designed and effective website, designers are still prone to making mistakes, some more common than others. Here are some of the most common mistakes that often make a huge difference. |
11 Questions to Ask Before Hiring a Web Designer
Tuesday, November 15th, 2011 |
Most companies do not have a problem finding web designers these days with graphic and web design becoming one of the more popular college degrees. The trouble arises with finding a web designer who knows their stuff and also who can keep your information secure. Let’s face it — more and more firms are in-sourcing the development of their websites. This has lots of important benefits, with improved security being a big reason more companies are keeping web developers (and source code) in-house. Whether you want a temporary designer or one to add to your list of employees,, there are a few critical questions to be sure to table so you don’t end up with 3 months of wasted time…or worse. |
Web Design Fail – Mixed Messages
Thursday, February 4th, 2010Browsing along the web, I’ve stumbled into one of the biggest web content fails I’ve ever seen.
However, looking at it from another perspective, it could be a very big win for the website owners.
How to Get Links and Traffic from Forums and Blogs without Becoming a Spammy Toolbag
Saturday, January 30th, 2010 |
After getting a website together and up to the high standards of the Internet (cough), the next step for any webmaster (with an ounce of sense) is to begin promoting their site. The web is loaded with resources that happily explain how to promote a website, and if you’ve looked for this information then you’ve probably received guidance on such topics as SEO (Search Engine Optimization), social and viral marketing, traditional ad campaigns, text link building, back linking, etc. One topic that marketing articles love to throw around is the concept of prompting your website through forums and blogs. However, if done the wrong way, your promotion attempts will do little more than make you look like a tool in front of your potential customers. |
The English-Web Developer Dictionary
Wednesday, January 27th, 2010Sometimes there is a communication gap during a conversation with a regular non-technical person (perhaps a website owner or a business owner with a website in the works) and someone more technically gifted, such as a website developer or programmer. Even more experienced website owners that have heard tech jargon used many times suffer this issue by misusing common terms that they believe they understand. If you find yourself in caught up in one of these communication gaps, and you just can’t seem to connect with your developer, don’t blame yourself. Instead, educate yourself in the language of a web developer with this easy to use English – Web Developer Dictionary.
MailBOX: Why Aren’t Your Website Templates in English? Lorem Ipsum?
Sunday, June 14th, 2009 |
Today I thought I’d answer a user question that I saw come through our support box. This question is a pretty simple one, but has come up a several times over the years among new webmasters, and hopefully this will clear things up for any other uncertain users our there.
“Hello, I’m working with your templates and see that they are all filled up with foreign words. Do you have English versions of your templates? How do I get the templates translated? John”. |
